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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Looking answer to the question posed on you site.
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Customer Question

Customer: looking for an answer to the question posed on you site.
JA: Thanks. Can you give me any more details about your issue?
Customer: dishes are not rinsing properly. Soap particles are on them at end of cycle- this dish washer has been quite good in the past- there is residue on the bottom which I tried putting vinegar on- let it sit and then ran rinse cycle- maye better but problem not gone
JA: OK got it. Last thing — Appliance Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 10 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?

Customer: replied 10 months ago.
maytag MDBTT59AWW
Customer: replied 10 months ago.
I'm not liking this arrangement- iIfeel you are not helping me - just pulling me in for more money. I suspect I just wasted my $18. You want me to call- how much more is that?? I've been screwed, I do believe.
Expert:  Whrlp Master Tech replied 10 months ago.

I have not helped you because you Just gave me the models number 2 min ago .I do have to pull the info up .

And an expert has nothing to do with money we do not even get to see your personal info !

Expert:  Whrlp Master Tech replied 10 months ago.

Do you run the HOT water at the closest sink before starting a dishwasher cycle?

When the unit fills with water (the first 2 minutes) if you open the door is tha water level under the lower rack touching the black heating element?

Expert:  Whrlp Master Tech replied 10 months ago.

And you are NOT the only customer I`m assisting today .

after all it is a Saturday!!

Expert:  Whrlp Master Tech replied 10 months ago.

Ok so now your not answering me!!

Expert:  Whrlp Master Tech replied 10 months ago.

And I never sent you a phone request That was the just Answer system NOT me!

Expert:  Whrlp Master Tech replied 10 months ago.

Do you still need assistance on your question?

Customer: replied 10 months ago.
I was charged $5. And then $23. Why? I thought I was being charged $18.
Expert:  Whrlp Master Tech replied 10 months ago.

I `m only an appliance Expert .And we do not even get to see your personal info or money info .

I show you selected an question amount of 28 .00.

I have no idea why it was broken up into two different amounts .

Your best bet it to contact Just Answer admin.

We do not work in their offices in California, I my self am in Michigan .