How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Whrlp Master Tech Your Own Question
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9244
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
16832328
Type Your Appliance Question Here...
Whrlp Master Tech is online now
A new question is answered every 9 seconds

Name is ***** *****
, Have an electrolux oven, that the

Customer Question

Customer: Name is ***** *****
JA: Thanks. Can you give me any more details about your issue?
Customer: Have an electrolux oven, that the upper oven door os locked, and will not open. give me a second while I get the model #
JA: OK got it. Last thing — Appliance Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Appliance
Customer: replied 10 months ago.
model # ***** ES 65 GSB
Customer: replied 10 months ago.
Wife said power went out, but i can not confirm.
Expert:  Whrlp Master Tech replied 10 months ago.

My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

lets first set the oven to clean wait 30 seconds then cancel clean.

With any luck this will reset the door lock?

Customer: replied 10 months ago.
will try that
Expert:  Whrlp Master Tech replied 10 months ago.

Ok let me know if it resets the door lock.

Customer: replied 10 months ago.
did not work. Going to let it cool down, and see what happens
Expert:  Whrlp Master Tech replied 10 months ago.

it should not be that hot after being on for 30 seconds!

Customer: replied 10 months ago.
wife was preheating oven.
at present, the cleaning process shuts off after about 15 seconds all by itself.
When I look through the owners manual, and go through the process of resetting everything, an error code of e9 pops up.
Expert:  Whrlp Master Tech replied 10 months ago.

The tech sheet does not show a e9 there is a F90!

Thee F90 is a Door motor mechanism failure.

Customer: replied 10 months ago.
Could be, display screwed up
If it is door mechanical failure, then what?
Expert:  Whrlp Master Tech replied 10 months ago.

Upper Oven: 1. To have access to the door latch assembly, remove the 3 screws under the control panel which are fixing it. 2. Remove the electronic plate located on the access plate. 3. Remove the access plate located on the upper air channel by removing the screw. 4. Replace the motor latch with a new one and reassemble in opposite order and manner of removal.

this is from the models service manual.

Expert:  Whrlp Master Tech replied 10 months ago.

Do you still need assistance on your question?

If not if you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.