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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
The 24 degrees is that what is on the display or the actual temperature in the freezer?
ok the control is set for 0 and the actual temperature is 24
If you have removed the evaporator covers an actually looked at the Evaporator coils and they are not frosted and both fans are running .
You need to pull the unit out away from the wall .get behind the unit and remove the lower inspection cover.
And see if the Condenser fan is running ,and feel up the black domed compressor is it running and what is it`s temperature is the compressor warm ,hot or cold and is it vibrating as if it is running?
ok no problem!
ok and can you feel it vibrating as if it is running?
ok so both Freezer and Fresh food Evaporators have no frost on them ,and their Evaporator fan motors are running.
And the Condenser fan and compressor are also running .
Which means you only have a sealed refrigeration issue , where it may have a leak in the system for some type of a restriction.
A restriction is very unlikely with the compressor temps being so low
How old is the unit? is it still in warranty?
if the compressor is running and you have no frost on the Evaporator coils no refrigerant is flowing .
I suspect the compressor is cycling off on its internal thermal overload.
and once it cools back down it cycles on again ,and off once it gets hot again and so on!
Depending upon where the refrigerant leak it with parts and labor you could be looking at over $800. on parts and labor with it being out of warranty
you never said the fresh food section was not effected!
You only said that it had no frost on it!
so it is holding what temperature?
ok if you did not touch the compressor for temp where did the ( The out side compressor casing temp is 103 deg ) come from?
ok so then did you touch the compressor to feel it vibrating? you did answer yes it was.
ok so lets go back .
The compressor is running but you have no frost on the fresh food section Evaporator coil correct?
if the coil has no frost on it I see no way it could be cooling!
In your very first post ((Clean the condenser checked the fans and the compressor all are running. I checked both evaporator coils and there was no ice.)) I can only go by what you tell me.
so can you verify for me that the fresh food evaporator coil has frost or no frost for me?
ok if the coil has refrigerant running through it it will have frost on it totally frosted over would be a defrost issue .
And as far as I know frost is ice!
I`m just going to pt out so that some one else can assist you !
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If the freezer is not getting below 24* F, even at the bottom, you have a sealed system issue, likely a leak. That is usually easily diagnosed by looking at the evaporator coil. If only one small area is heavily frosted, diagnosis is confirmed. I suspect this is what you were describing. The sealed system may have an extended 5 year warranty, depending on the serial number. If you can post that, I can check that for you. And, you are correct, frost could be considered ice! ;-)
If a leak is small, it can stop leaking once the pressure has been reduced enough (from losing a charge) and maintain poor but cool temperatures. The only way to diagnose will be to solder a valve on the suction side and test the pressure. It should be about 0 PSI when working properly. If it is in a vacuum at all, there is a low refrigerant level.
It should be about 0 PSI when working properly. If it is in a vacuum at all, there is a low refrigerant level.
Correct, 0-1 PSI is normal operating pressure, so about -13* F evaporator temperature.
I did and it is only 12 months across the board, see the attached page.
It should run until it goes into a defrost cycle. How long does it run before it shuts off? It may cycle off on the thermal overload, too. Can you confirm that the evaporator only had a partial frost pattern?