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The first thing you'll need to do is pull everything out of the freezer and remove the lower back panel inside the freezer. Look at the silver evaporator coils behind this panel and are they packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, not frost at all, etc... ? Also, is the fan above the coils running?
OK and the freezer won't get below 58 degrees?
I'm not sure what you mean... I'm just asking you questions to determine what the problem is.
That's just an automated option that the website offers. If you don't want to speak by phone you just cancel it out and continue typing.
Alright, good night and good luck