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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The machine will not spin if the water has not drained or if the door is not showing locked. Is the water draining okay? Any error codes being displayed?
That is pretty odd. Can you manually turn the tub? Have you verified proper input voltage to the machine?
I have a limited knowledge of those machines. I am going to place your question back to the list for others to see. Perhaps another is more familiar with them.