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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.
Where did this fall behind the oven and is this a slide out?
OK do you mean inside the oven cavity? Or under the unit as in under the drawer? ALso do you have a complete model number on the unit?
I really need the model number to help you with this.