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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My GE Microwave oven does not light up or turn when I press

Customer Question

My GE Microwave oven does not light up or turn when I press the start button, and I just purchased a new glass microwave tray, which I thought was the problem.
Submitted: 10 months ago.
Category: Appliance
Expert:  Chas replied 10 months ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

Can I get the complete model number please?

Customer: replied 10 months ago.
JES1290SK01
Customer: replied 10 months ago.
HOW LONG WILL IT TAKE TO GET AN ANSWER
Expert:  Chas replied 10 months ago.

I am sorry, I did not see it until now. Why did you replace the tray in the unit?

Customer: replied 10 months ago.
BECAUSE I THOUGHT IT WAS THE PROBLEM, BECAUSE IT HAD SEVERAL , ABOUT THREE AREAS WHERE THE GLASS TRAY HAVE GLASS MISSING, CURVED AREAS
Expert:  Chas replied 10 months ago.

But the unit was not working then either?

Customer: replied 10 months ago.
THE UNIT WAS WORKING, EXCEPT FOR THE LIGHT GOING ON AND THE TRAY TURNING, AND WHEN THE TRAY DOES NOT TURN THE COOKING FUNCTION DOES NOT WORK AS WELL