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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My admiral ATW4675YQ1 washer will not advnce past the fill

Customer Question

Customer: hi my admiral ATW4675YQ1 washer will not advnce past the fill stage. I did the diagnostic light test and the wash light would not illuminate
JA: Thanks. Can you give me any more details about your issue?
Customer: ive tried switching the house breakers I've canceled out and restarted but each time it fills, it wont switch to wash
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: howmuch less will you be able to help? my laundry is piling up
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

Did you put the unit in diagnostic mode?

Customer: replied 1 year ago.
Expert:  Chas replied 1 year ago.

Were there any error codes logged in it?

Customer: replied 1 year ago.
the washer light did not illuminate
did you read my previous report of what i have tried? please dont waste my time
Expert:  Chas replied 1 year ago.

Wasting time costs me money, so I am not, you said you got it into diagnostics, however you did not have it there. Did all the lights come on for a moment when you tried to do it?

Customer: replied 1 year ago.
all the lights went on and it flashed between only the rinse and cycle complete lights being on.
Customer: replied 1 year ago.
then all the lights being on except the wash light
Expert:  Chas replied 1 year ago.

Okay, Have run the calibration the machine yet?

Customer: replied 1 year ago.
I don't want to pay extra money for a call if you can not help me. I am not sure how this just answers work. I have agreeded to pay $18 if you can solve my problem. I dont want to pay more than that. I beleive I am going to ahve to buy a new washer.
Customer: replied 1 year ago.
I dont know how to run the calibration
Expert:  Chas replied 1 year ago.

Forget the phone call, you are locked at $18

Expert:  Chas replied 1 year ago.

The routine is on your tech sheet that you should have

Customer: replied 1 year ago.
I am supposed to meet some friends right now. Can you help me later? I was hoping this would take like 5 minutes
Customer: replied 1 year ago.
I do not have a Tech sheet. I did the diagnostic off a youtube video
Customer: replied 1 year ago.
Nevermind, I have to go
Expert:  Chas replied 1 year ago.

here is the routine

Customer: replied 1 year ago.
I dont want to pay for this. Please dont charge. I am not satisfied. Sorry, have to run