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Hello from our service,
My name is***** am so happy to help you today.
I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.
Did you put the unit in diagnostic mode?
Were there any error codes logged in it?
Wasting time costs me money, so I am not, you said you got it into diagnostics, however you did not have it there. Did all the lights come on for a moment when you tried to do it?
Okay, Have run the calibration the machine yet?
Forget the phone call, you are locked at $18
The routine is on your tech sheet that you should have
here is the routine