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Hello my name is ***** ***** i will be doing my best to assist you with your problem please dont forget to rate me on my service thanks in advance . Ok this happens alot on ge stoves the door lock mechanism will jam one common this is to push in on the door while pressing cancel on the board sometimes it will retract the lock mechanism ,next if that doesnt work the you will need to have that lock replaced on this stove,if you will provide me with a model number some stoves have a latch you can unlock from behind the stove. I await your response.