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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9241
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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I have a kitchenaide dishwasher that the pro wash cycle and

Customer Question

I have a kitchenaide dishwasher that the pro wash cycle and the normal cycle will run forever. I have had them run overnight for the pro wash and for over 4 hours for the normal wash. I do not know the serial # ***** the Model #, but it was installed in november pf 2014 when I Had my Kitchen remodeled and I purchased a stove, micorowave and dishwasher from Factory Builders in Houston Texas. If I need a technician will you please recommed one that is trustworthy and will not charge an arm and a leg for repair..
Submitted: 10 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 10 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
open the dishwasher door on the face frame of the tank is the model /serial tag

Customer: replied 10 months ago.
Thank you for your help. The model # ***** ***** the serial # ***** *****
Customer: replied 10 months ago.
Did you receive the information?
Expert:  Whrlp Master Tech replied 10 months ago.

Thank you!

A normal wash and the pro wash with heavy soil can run for 190 minutes 3 hours 10 min this time is not including the water heating time with is one degree a minute so say if the water is entering the unit at 80 degrees and has to heat to 120 it will add another 40 minutes to the 190 min.

Do you run the hot water at the closest sink before turning the dishwasher on?

Customer: replied 10 months ago.
I do not run the hot water before I turn on the dishwasher. But it is next to the dishwasher. Should I do this and just until it is hot?I do understand that it takes times for the water to heat, but overnight for the pro wash?
Expert:  Whrlp Master Tech replied 10 months ago.

Yes if you read in the pro wash the unit empties and refills three times so add the water heating to the time .

what options do you use ?

Yes always run the hot water of the dishwasher fills with room temperature water .

If the unit is on an exterior wall the incoming water can be colder then room temperature.

Expert:  Whrlp Master Tech replied 10 months ago.

Do you have any more questions for me today? if not

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.

Expert:  Whrlp Master Tech replied 10 months ago.

Do you still need assistance on your question?

If not I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time