How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 78334
Experience:  9+ years being an appliance technician with factory training.
13574879
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

I was given a GE side by side that gets cold but the freezer

Customer Question

i was given a GE side by side that gets cold but the freezer won't freeze. i have cleaned out the coils there isn't any sign of leaks and its not frozen. what else might the problem be?
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

The first thing you'll need to do is pull everything out of the freezer and remove the lower back panel inside the freezer. Look at the silver evaporator coils behind this panel and are they packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, not frost at all, etc... ? Also, is the fan above the coils running?

Customer: replied 1 year ago.
the coils are clear, the fan is running and the compressor is running.
Expert:  Tyler Z. replied 1 year ago.

What do you mean by clear? There is no frost at all on the coils? I'm talking about the coils inside the freezer behind the lower back panel inside the freezer.

Customer: replied 1 year ago.
i have removed the back off of it and checked to make sure there wasn't ice build up. the coils are cold but no frost or ice
Expert:  Tyler Z. replied 1 year ago.

OK well that is your problem. The coils should be lightly frosted from top to bottom. If they are not frosted at all or they are just partially frosted on some lines it means you have a freon leak or an inefficient compressor. You'd need a technician to come out and check the freon pressure in order to know which issue you have, but a freon leak costs about $450 to repair and a new compressor would be about $650 I'm sorry to say.

We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Customer: replied 1 year ago.
i just pulled the back off again. the coil on the back inside of the freezer if cool and there is condensation on the bot***** *****ne and in the drain pan. everything is cool but the freezer won't freeze. its the temp. that the refrigerator is.
Expert:  Tyler Z. replied 1 year ago.

Understood and I just told you what the problem was. That's still the answer.