How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I have a Kenmore 116.20022013 washer and it will not spin

Customer Question

I have a Kenmore 116.20022013 washer and it will not spin out,it starts to spin for a couple turns and than it stops and the lid lock light flashes,the water pump continues to run.
Submitted: 11 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 11 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

There is no such model number as 116.20022013 could the model number actually be ***********

Expert:  Whrlp Master Tech replied 11 months ago.

ACTIVATING THE SERVICE DIAGNOSTIC TEST MODES

1. Be sure the washer is in standby mode (plugged in with all indicators off).

NOTE: After initial power is applied, wait 10 seconds before activating Service Diagnostic Test Modes.

2. Perform the following sequence of movement using the cycle selector knob.

NOTE: AFTER RESET, sequence “a” through “e” must be completed within 6 seconds. RESET - Rotate cycle selector knob counterclockwise one or more clicks to clear sequence.

a. Rotate cycle selector knob clockwise one click and wait ½ second.

b. Rotate cycle selector knob clockwise one click and wait ½ second.

c. Rotate cycle selector knob clockwise one click and wait ½ second.

d. Rotate cycle selector knob counterclockwise one click and wait ½ second.

e. Rotate cycle selector knob clockwise one click.

 Successful activation of Diagnostic Test Modes will be indicated by all status LEDs (except for Lid Locked) flashing ON and OFF in half-second intervals.

NOTE: LED names may vary between makes and models.

3. There are several accessible Diagnostic Test Modes shown in the chart below. To select the desired Mode of Operation, turn the cycle selector knob until the status LEDs match the mode desired to enter.

. Press the START button to enter desired mode of operation until the done light is on

1. To view last 4 fault codes:

 Turn cycle selector knob clockwise to view fault codes in the order of most recent to oldest.

NOTE: A fault/error code will be removed from memory if it does not reoccur after 10 consecutive wash cycles.

2. To clear fault codes:

 Turn cycle selector knob until the status LEDs flash ON and OFF .

 Press and hold the START button for 3 seconds to clear all fault codes and exit Fault Code Display Mode.

Let me know what lights are blinking you should have one set of light blink ,a short pause and another set of lights blink ,this will be the units error codes

Customer: replied 11 months ago.
do I push power button before doing cycle selector sequence
Customer: replied 11 months ago.
not getting any lights at all
Expert:  Whrlp Master Tech replied 10 months ago.

no you do NOT power the unit up follow the instructions .

(initial power) means plugging the unit into the wall outlet.

Expert:  Whrlp Master Tech replied 10 months ago.

Do you still need assistance on your question?

Related Appliance Questions