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Hello from our service,
My name is***** am so happy to help you today.
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Have you checked for error codes on the unit?
Here is how to get into diagnostics
Look at diagram
After the 88 do what is in this diagram
press the second button
get the 88 on the screen again then press the second button
The one time you got the 88 on the screen, how did you do that???????
Still have not heard back..