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Jamie_2013
Jamie_2013, Handyman
Category: Appliance
Satisfied Customers: 1485
Experience:  worked on appliances for around 6 years
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I have a Miele dishwasher. The detergent hatch thing will

Customer Question

I have a Miele dishwasher. The detergent hatch thing will not open any longer when a wash cycle is started. The Intake/Drain light is lit on the front of the machine
Submitted: 11 months ago.
Category: Appliance
Expert:  Jamie_2013 replied 11 months ago.

Please post model number.

Customer: replied 11 months ago.
It is G 4205
Customer: replied 10 months ago.
If it helps, I tried starting the machine multiple times. Each time, the detergent holder will not deploy and the light indicating Intake/Drain is shown. I looked inside of my machine and the bottom of it was filled with water of 3 inches or so. The filter present in the drain area was clear and was installed securely.
Expert:  Jamie_2013 replied 10 months ago.

Okay with the door open Press and hold the start button for 5 seconds.

Customer: replied 10 months ago.
No, don't want to start a live phone call. No offense.
Expert:  Jamie_2013 replied 10 months ago.

Not a problem, I have no phone access so it works out.

Customer: replied 10 months ago.
OK. I did that. Held the start button for 5+ seconds with the door open
Customer: replied 10 months ago.
That must be a reset? Want me to start the machine again?
Expert:  Jamie_2013 replied 10 months ago.

Yes try the unit again. Is the intake/drain light still on?

Customer: replied 10 months ago.
Are you there?
Expert:  Jamie_2013 replied 10 months ago.

Yes I am here. Helping another customer as well. Try the unit again. Is the intake/drain light still on?

Customer: replied 10 months ago.
the Intake/Drain light is still lit.
Expert:  Jamie_2013 replied 10 months ago.

When you pressed the start button did you hear the pump running?

Customer: replied 10 months ago.
I hear a loud crunching sound when I press the start button. It is followed up by humming. I'll let you know shortly what other sounds it makes.
Expert:  Jamie_2013 replied 10 months ago.

Check the base underneath and see if it has any water under there.

Customer: replied 10 months ago.
At present, it appears to be working normally. But, this happened before.
Expert:  Jamie_2013 replied 10 months ago.

It may have water underneath.

Customer: replied 10 months ago.
The machine will seem to work normally then stop somewhere along the process and show Intake/Drain fault light.
Customer: replied 10 months ago.
No water underneath the machine.
Customer: replied 10 months ago.
What happens repeatedly is the detergent flap does not open ever.
Expert:  Jamie_2013 replied 10 months ago.

Have you made sure the pump/filter is not obstructed with debris? There should only be around a half inch to inch of water above filter when the unit is finished. Seems like it is not draining properly.

Expert:  Jamie_2013 replied 10 months ago.

The detergent dispenser door doesnt get blocked with a cup or anything does it?

Customer: replied 10 months ago.
I thought this as well. But, the screen that is present at the base of the machine is clear.
Expert:  Jamie_2013 replied 10 months ago.

Make sure the dispenser is not clogged if it isnt then the dispenser is faulty and needs replaced. If the filter and pump are clear the control board will need to be replaced.

Using the Star Rating Chart at the top of your page and rating me at least a 3 star is how I receive credit for helping you. Please if you do not understand my answer, don't hesitate to ask for more help. Thank you for using Just Answer.

Customer: replied 10 months ago.
Dispenser being clogged. That is something I hadn't considered. Do you have a manual to send to me?
Customer: replied 10 months ago.
Where is the dispenser?=
Customer: replied 10 months ago.
Please send me a service manual for this machine.
Expert:  Jamie_2013 replied 10 months ago.

Click here for manual.

Expert:  Jamie_2013 replied 10 months ago.

I do not have a service manual for this unit.

Customer: replied 10 months ago.
What do I do next? How do I clean the dispenser?
Expert:  Jamie_2013 replied 10 months ago.

With hot water. You can see if it is clogged. Also make sure it opens easily

Customer: replied 10 months ago.
Ok. I will try that.
Expert:  Jamie_2013 replied 10 months ago.

Okay. Let me know.

Expert:  Jamie_2013 replied 10 months ago.

Read page 42-44 of the manual I sent you and make sure to follow the instructions. Let me know.

Customer: replied 10 months ago.
The machine seems to be working... only change I made was emptying the level of water that was at the bottom of the machine.
Customer: replied 10 months ago.
It hasn't shown a Intake/Drain failure yet.
Expert:  Jamie_2013 replied 10 months ago.

If it does you will need to clean the triple filter and non return valve on the pages I referred you too in the manual.

Customer: replied 10 months ago.
Thank you. Have a good night.
Expert:  Jamie_2013 replied 10 months ago.

Not a problem. Please remember to rate me a 3 star or above for helping you and post back here if you need more help.