Customer: Barb. Initially the water dispenser
stopped working... than refrig side started freezing everything. After some research, I emptied the freezer
side, took lower back panel off & found large chunk of ice. I used hair dryer & melted that......felt real proud & put all back together. Did not fix my problem. Now while hubby sleeps & have once again emptied freezer & checked lower panel.....zero ice.... am giving thought to removing top back panel, but if I find no ice, I really don't know what to do after I "look".
JA: Thanks. Can you give me any more details about your issue?
Customer: Other than what I sent above.... I have all settings on factory recs & have removed section of ice behind back panel, but still no ice or water dispensing & frig side is literally working as effectively as the freezer. LOL all is frozen solid.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: certainly.... I can leave page up & go for snack. When should I check back approx?
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.