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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
Can I please have the Full model number of the unit to better assist you ? open the lid and under the lid at the rear of the opening is the model /serial tag
Are you there?
So does the unit even fill and the agitator turn as if it is washing ,or does it just start and stop?
Hard to tell from your description.
ok are you getting any flashing lights on the console when it stops? and do yo have to open and close the lid to get it to start back up again?