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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
ok when the unit drains you ARE going to have some water left in the bottom sump area. it will NOT drain 100% of the water out ,this is to keep the pump seals lubricated so that they do not dry out.
Now how much standing water do you have when the unit is done with a cycle?
Is this enough standing water that you can see it in the bottom of the unit ,or do you have to remove the screens to see the water level?