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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The cycle will not start until the drawer locks, so I suspect the issue lies within the locking mechanism. If you open the drawer and look at the mechanisms on each side of the drawer (inside the cabinet), do they appear intact with no visible issues?
See the attached page.
There is a lid, it is inside the machine. It lowers down when the machine is started and seals the tub. This is from the exact model service manual. The plastic parts on both sides turn like a corkscrew to raise and lower the lid.
I was able to download the manual for free, so I attached it for you. The pictures all look good but they are small and hard to see. There is an updated kit for the side peices that bring the lid down. I suspect they will need to be replaced but the manual will show you how to test them.
It sounds like the electronic control is not working if it will not go through the diagnostics. They do have a very high failure rate.
If the controller will not step through each of the component tests, each component would have to be faulty or the controller is faulty. We don't sell parts at all.
So, to clarify, everything works fine in diagnostics but not during a regular cycle? Have you attempted to start a regular cycle after running the diagnostics to see if it will work now?
I believe that control will need to be replaced.
I would replace the controller if I was in front of the machine.
OK I am a different tech if you need anything after that let me know
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