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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
Can I please have the Full model number of the unit to better assist you ? And this click or thump is it coming from the fan or elsewhere?
I need the model number not the serial number?
the EW23BC711S is the correct number but your missing a number after the S on the end?
Are you getting the number right from the appliance ?
I noticed your request for a phone call. Unfortunately, that's not something I'm able to do. I`m an expert that works from my own appliance repair business in a remote location and not in a Just Answer office. I'm happy to continue corresponding with you here directly on your question page.
are you getting the model number right off the unit itself?
there is a 0-9 for the number you have given me of ew23bc711s I just want to make sure we are working on the correct model?
The high temp on the display means ((In the event of a high temperature condition, the temperature display will blink and display “HI”. After 20 minutes, the high temp alert will be displayed and the alarm off icon will illuminate until pressed, acknowledging the alarm, at which time the highest temperature reached will be displayed and the refrigerator will resume normal operation. All other modes are turned off until the alarm is acknowledged.
Is the unit running at all?
And is the icemaker on or off at this time?
Thank you the error code of SY EF is an Evaporator Fan Circuit
Is the freezer Evaporator fan running ?
If not do you have a Volt-Ohm meter to be able to test the fan for voltage?