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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Eletrolux frig it says gh temp in red on the screen.

Customer Question

Eletrolux frig it says high temp in red on the screen. Something to do wit evaporator fan not coming on can you hear that fan if where. It also seems to make low volume click or thump. About a dozen at a time every six to twelve hours compressor fan is on
Submitted: 11 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 11 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
And this click or thump is it coming from the fan or elsewhere?

Customer: replied 11 months ago.
THE THUMP SEEMS TO COME FROM THE ICE MACHINE SOUNDS LIKE SOMETHING IS TRYING TO MOVE BUT IS BEING HELD BACK. THE FRIG IS THREE YEARS OLD JUST OUT OF WARRANTY THE ICE MACHINE IS NOT PRODUCING ICE THE SR NUMBER 4AO3315178
Expert:  Whrlp Master Tech replied 11 months ago.

I need the model number not the serial number?

Customer: replied 11 months ago.
HMM HERE IS TWO OTHER NUMBERS EW23BC711S AND TS8440721
Customer: replied 11 months ago.
ARE EITHER NUMBERS CORRECT ?
Expert:  Whrlp Master Tech replied 11 months ago.

the EW23BC711S is the correct number but your missing a number after the S on the end?

Are you getting the number right from the appliance ?

Customer: replied 11 months ago.
1-***-***-**** call
Expert:  Whrlp Master Tech replied 11 months ago.

I noticed your request for a phone call. Unfortunately, that's not something I'm able to do.
I`m an expert that works from my own appliance repair business in a remote location and not in a Just Answer office.
I'm happy to continue corresponding with you here directly on your question page.

Customer: replied 11 months ago.
i guess i will another tech or some other avenue i hope i am not billed for this.
Expert:  Whrlp Master Tech replied 11 months ago.

are you getting the model number right off the unit itself?

Expert:  Whrlp Master Tech replied 11 months ago.

there is a 0-9 for the number you have given me of ew23bc711s I just want to make sure we are working on the correct model?

Expert:  Whrlp Master Tech replied 11 months ago.

The high temp on the display means ((In the event of a high temperature condition, the temperature display will blink and display “HI”. After 20 minutes, the high temp alert will be displayed and the alarm off icon will illuminate until pressed, acknowledging the alarm, at which time the highest temperature reached will be displayed and the refrigerator will resume normal operation. All other modes are turned off until the alarm is acknowledged.

Is the unit running at all?

And is the icemaker on or off at this time?

Customer: replied 11 months ago.
you must be one very busy man good to hear. the ice machine is on it is cold enough to make ice the display says 4 degrees faren. codes are sy ef what do they mead
Expert:  Whrlp Master Tech replied 11 months ago.

Thank you the error code of SY EF is an Evaporator Fan Circuit

Is the freezer Evaporator fan running ?

If not do you have a Volt-Ohm meter to be able to test the fan for voltage?