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Hello ,my name is ***** ***** i will be helping you resolve this issue.first off what brand is the washer and can i get a model number please.
Thank you one second please
Hi have you done the most common test. Unplug the washer for 2 mon 90 percent of the time unless the control board failed this will reset the computer lets try this please
Lets unplug the washer from the wall for 2 mins this normally will reset the computer in the washer. After 2 min please plug it back in then see if it works.
Ok so the on the control panel no lights came on is that correct, also has the outlet been checked for power
On the control panel do u see a a button or area when it says lock or unlock control
One more question and if u are not satisfied i can have another tech assist you please remember i have no eyes on it but i completwly understand the machine . Is the machine stopping at spin on every cycle .
I asked you about the control lock because on your model if the light is on it disables the control panel thats all.
Ok the problem you have is a faulty control baord that explains why it works off and on may suggest a power surge protector to plug the washer into these boards are very sensitive so any outage ,surge will damage them. I can get you a part number and price to help you not lose time trying to find the part.
Let me get u a part number and price for the control board this will fix your issue
Ma'am, all the test we did and what it is doing now. Everything on the washer comes from the control board nothing else with all respect i can have another tech assist you if you are not satisfied with my help but electronics on washer work just the way i have explained to you.if it was a manual knob style washer you could advance it but not the case .everything in appliance os computer controlled .
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! This machine has on board diagnostics that will help us to determine what errors the electronic control may be seeing. They are very helpful in diagnosing and will prevent "shotgun guessing" in most cases. The tech sheet for your machine is available below. Can you follow the instructions in it to initiate the diagnostics and retrieve and post any stored error codes, please?