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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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We have a Whirlpool Gold Micro/convection oven that was

Customer Question

We have a Whirlpool Gold Micro/convection oven that was given to us. The convection oven appears to heat but I tried a potato for 4 mins than 4 more mins but it didn't cook. Did I do something wrong?
Submitted: 10 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 10 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?

Customer: replied 10 months ago.
We can't get at the number
Expert:  Whrlp Master Tech replied 10 months ago.

open the door in is right on the face frame of the cooking cavity!

Customer: replied 10 months ago.
GH9115XEQ
Expert:  Whrlp Master Tech replied 10 months ago.

Thank you!

Do you have a volt -ohm meter and know how to use it? to be able to do any voltage and or component testing

Customer: replied 10 months ago.
It worked on microwave. The convection turned on and timed but it didn't cook. I just need to know if I missed a step or if the convection doesn't work.
Expert:  Whrlp Master Tech replied 10 months ago.

ok now in your first post you said it DID heat in convection ,,(The convection oven appears to heat)),now your saying it did not which one is it?

Expert:  Whrlp Master Tech replied 10 months ago.

and is it not working in convection ? as in not being able to program it ,or you can program it and then it just does not heat??

Customer: replied 10 months ago.
but we are getting ready for a family dinner and he won't be able to disassemble it at this time.
Expert:  Whrlp Master Tech replied 10 months ago.

That is fine.

Just copy This conversations URL and paste it into your favorites and get back to me when you can!

Customer: replied 10 months ago.
Where is yoour URL and how do I copy and paste here. I am just on the internet
Expert:  Whrlp Master Tech replied 10 months ago.

The URL is the web address at the top of the page!

http://professional.justanswer.com/chat/index/42c32eba1f204d1aa5eaa812dbb8ba72

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