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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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I have a Whirlpool Cabrio h.e. washer. The "clean washer"

Customer Question

I have a Whirlpool Cabrio h.e. washer. The "clean washer" cycle flashes orange and green. Why? What to do?
Submitted: 11 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 11 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
open the lid and under the lid in the rear of the opening is the model/serial number tag.

Customer: replied 11 months ago.
I can.not do it now. I will respond tomorrow. Please save my info
Expert:  Whrlp Master Tech replied 11 months ago.

you have not given me any info as of yet!!

but Just copy This conversations URL and paste it into your favorites and get back to me when you can!

Customer: replied 11 months ago.
Model No. WTW5500XW
Serial No. C20431061
"Clean Washer" cycle flashes green and orange.
Expert:  Whrlp Master Tech replied 11 months ago.

Thank you !

I`m looking at your models use and care booklet ,where is this blinking CLEAN light at?

I see several lights on the console but not a (CLEAN LIGHT)

Customer: replied 11 months ago.
I am still waiting for a full response. The blinking green/orange light is on the "Clean Washer" cycle which is on the lower left of the Wash Cycle knob. I don't wish to pay an additional $18 so I hope you can answer by e-mail. Thank you.
Expert:  Whrlp Master Tech replied 11 months ago.

You do not see a response BECAUSE you have not answered my question!!

Which was ((

I`m looking at your models use and care booklet ,where is this blinking CLEAN light at?

I see several lights on the console but not a (CLEAN LIGHT)))

Customer: replied 11 months ago.
It is not the "clean" light; it is the "clean washer" light on the lower left of the wash cycle knob, in approximately the 7:00 position if it were a clock.
Expert:  Whrlp Master Tech replied 11 months ago.

ok So the washer is telling you that it needs to be cleaned!

When was the last time you cleaned the washer the way the manufacture recommends in the use and care booklet on page #9?

Expert:  Whrlp Master Tech replied 10 months ago.

When was the last time that you ran a cleaner through the washer?