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Hello, are the lights on the control panel on and illuminated?
The touch pad is shorted then. You will need to replace or have the touch pad replaced because it's shorted. Fairly common issue on these units. If you're handy, you can make the repair yourself. I work on the honor system here @ Just Answers. Please remember to rate my answer positively using the star rating system at the top of your screen before logging off. Thanks!