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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 76102
Experience:  9+ years being an appliance technician with factory training.
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Bates lg washer door wont lock so I cant wash clothes get a

Customer Question

Customer: ***** ***** bates lg washer door wont lock so I cant wash clothes get a dl on screen
JA: Thanks. Can you give me any more details about your issue?
Customer: just an lg top load purchas mid 2013
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Submitted: 1 year ago.
Category: Appliance
Customer: replied 1 year ago.
no
Expert:  Tyler Z. replied 1 year ago.

The error "dl" on the screen means that your door lock has failed which is why the washer won't lock the door. There really isn't much you can do but replace the door latch behind the front panel of the washer to resolve the issue I'm sorry to say if unplugging the washer for 5 minutes doesn't reset the latch.

It's actually a fairly easy part to replace if you're handy. You'll need to unplug the washer and open the door to start with. Then there is a wire ring around the front lip of the rubber door gasket. Use a flat head screwdriver and pry the wire ring off. From there you can pull the gasket back out of the way. Remove the screws going into the door latch from the front and reach behind to replace the door latch assembly.

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Expert:  Tyler Z. replied 1 year ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?

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