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I assume its a GE if so could you give me the full model number and advise who installed it? Thank you - Ian
I cannot find the exact model but I assume that you have removed the shipping bar prior to using this appliance? - Ian
OK if you have removed all the packaging and the shipping bar its time to call in the manufacturer and get him to sort out your problem, its has to be an appliance fault unless it is not leveled on the floor or still has packaging stopping the drum move during the spin phase.