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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9249
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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My name is ***** *****
, Frigidaire Professional Series

Customer Question

Customer: Hi my name is ***** *****
JA: Thanks. Can you give me any more details about your issue?
Customer: Frigidaire Professional Series stove/oven one eliment does not turn on. I believe it is a fuse issue. and the convection oven makes a very loud noise
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
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Submitted: 11 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 11 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
Is the noise in Convection cooking from the convection fan?

Customer: replied 11 months ago.
Hello Woody,Thank you for your help.
One element closest right is not working. I do believe it is a fuse for that one.
As for the oven noise it is only when you turn on the convection option.Here is the information you have requested.
Frigidaire Electrolux Home Products
Model CPLES399EC9Thank you,Sarah
Expert:  Whrlp Master Tech replied 11 months ago.

Is the noise in Convection cooking from the convection fan?

Expert:  Whrlp Master Tech replied 11 months ago.

the unit does not have normal electrical fuses .but it does have tow reset-able thermal thermostats mounted on the rear exterior of the oven cavity .

If either one of them get to hot they will open killing voltage to the oven heating elements.

Are you able to pull the oven out away from the wall and remove the rear exterior inspection panel? to gain access to the thermostats?

Customer: replied 11 months ago.
Hello Woody,Yes the noise is convection oven fan.Yes I can try to pull it out I will get back to you.Thank you,Sarah
Expert:  Whrlp Master Tech replied 11 months ago.

Ok The thermostats are items #119 and #219 on the right top corner of this parts diagram.

Customer: replied 11 months ago.
Pulling it out is harder than expected.
Is it possible that this will cause only one element not all 4 to go out.
Because the other 3 are working.Thanks,Sarah
Expert:  Whrlp Master Tech replied 11 months ago.

no the two thermostats are in the heating circuit of each oven element

Customer: replied 11 months ago.
Ok I have the oven pulled out now.what can I do to the thermostats?
Customer: replied 11 months ago.
Waiting for further instructions :)
Expert:  Whrlp Master Tech replied 11 months ago.

on the thermostat is a red button push the red in to reset the thermostat then try all oven functions to see if it then heats.

Here is a link so you can see what the thermostat look like.

http://www.repairclinic.com/PartDetail/Thermal-Fuse/318004900/499302?rcaid=1000070
If you have any questions just reply back.

Customer: replied 11 months ago.
Ok so when I turned on the element in quesiton.
It does not work.
when I turn on the extra circle around that works. Please see the images.Thank you,
Sarah
Customer: replied 11 months ago.
I didn't see a red button to rest.
do you need to remove the second cover on the back?
Customer: replied 11 months ago.
Hello?
Customer: replied 11 months ago.
Hello Woody,I don't see a red button to press.
I am not sure what to do at this point.Thanks,Sarah
Expert:  Whrlp Master Tech replied 11 months ago.

do you see the thermostats? if not then you will need to remove the rear cover to gain access to them .

Sorry I`m not on line 24/7 this is only my third job during the day!!

Expert:  Whrlp Master Tech replied 11 months ago.

Do you still need assistance on your question?