Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello, I'm Joel thank you for your interest in our service. If you have been waiting a whileI apologize as I try to help as many customers as possible in a timely manner. I am nowavailable to help you with your question. Give me just a minute and I will be right with you working on your answer now. Thanks.
does the washer put water in the unit when you start a cycle?
Ok does it drain properly?
If you put the unit on drain and spin will it drain the water out?
Is the wash Led or spin led lit up?
you will need to run a diagnostics test on the unit, I am going to upload the complete service manual for that unit for you so you can go through the on board computer diagnostics, it will walk you through it step by step in the manual on page 60 or 5-2:
If you take a little time and read over the manual it tells you everything you need to know about repairing that unit
Well in that case, I would highly recommend that you call out a service tech, because it's all computer controlled and you will need to also have a ohm/voltage meter to test certain components on the unit as well as to be able to lean the unit back and look underneath etc; This is not gonna be a reset the board issue, it's a repair issue.
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sure I understand but we techs have nothing to do with billing or your account, you will need to contact customer support for those related issues. Thanks.