How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

My Whirlpool refridgerator model ED5VHGXMQ00 froze all of

Customer Question

My Whirlpool refridgerator model ED5VHGXMQ00 froze all of the ice cubes together and I had to turn it off until the cubes all melted. And I then turned it back on, but it would not continue to make more cubes.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If you look at the "fingers" that eject the cubes, are they pointing up and to the right? At the back of the ice maker is the fill tube that brings water to make the cubes. Is that tube frozen closed with ice?

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kelly replied 1 year ago.

If you look at the "fingers" that eject the cubes, are they pointing up and to the right? At the back of the ice maker is the fill tube that brings water to make the cubes. Is that tube frozen closed with ice?