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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19055
Experience:  Highly accurate diagnostician with over 30 years experience!
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My cusinart mixer sm-55 is not working properly, it kneads

Customer Question

My cusinart mixer sm-55 is not working properly, it kneads the dough at first (low speed at 2) but once the dough is formed the hook couldn't turn any more. It seems that it still tries to turn but the resistance is too high for it to turn.
Submitted: 11 months ago.
Category: Appliance
Expert:  Kelly replied 11 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 11 months ago.

If the motor is humming but cannot turn, the motor is failing and will need to be replaced.

Customer: replied 11 months ago.
The motor does turn
Expert:  Kelly replied 11 months ago.

Your initial post stated, "it first turn to form a dough but then couldn't turn any more." So it does turn when it starts to labor and bog down or it will not turn under a load?

Customer: replied 11 months ago.
The hook does not turn once the dough was formed but the motor does turn.
Expert:  Kelly replied 11 months ago.

There must be an issue in the gearing then that is failing under a load.

Customer: replied 11 months ago.
Any idea how to find the failing part? I tried to open it but didn't succeed.
Expert:  Kelly replied 11 months ago.

That model is not really serviceable, they don't even sell replacement parts for repair, only the bowl and attachment stuff. See the link below.

CLICK HERE