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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My whirlpool washer will not spin. only sounds like gears or

Customer Question

my whirlpool washer will not spin. only sounds like gears or grinding
Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

Can you spin the inner tub easily? ALso is there still water in the tub?

Customer: replied 1 year ago.
Expert:  Chas replied 1 year ago.

If you put it in spin, you say it does not move at all?

Customer: replied 1 year ago.
Correct it sounds like gears are not matching
Expert:  Chas replied 1 year ago.

Well there are no gears in this unit at all, it is all direct driven on it, I wonder if there is something stuck in the drain pump, I would like for you to look at it, you will need to remove it, to do that. Here is a video showing how to replace it, so it should work for you to check it..

click here

Let me know what you find.

Customer: replied 1 year ago.
found nothing inside the pumps, pulled both off
Expert:  Chas replied 1 year ago.

That big rotor in the middle, of the machine bottom, can you spin that easily in both directions?

Customer: replied 1 year ago.
Expert:  Chas replied 1 year ago.

I am sorry, your question disappeared for alittle while. no noises when you spin it?

Customer: replied 1 year ago.
None
Expert:  Chas replied 1 year ago.

Have you tried again since you put it back together again?

Customer: replied 1 year ago.
still same issue. I had to go to work so must wait till then
Expert:  Chas replied 1 year ago.

Okay, let me know when you are available again

Expert:  Chas replied 1 year ago.

Do you still need help?