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Would you happen to have the model number? Please unplug the unit for 15 minutes then plug back in and see what happens. Let me know.
It would be inside the door, figured you may have it wrote down. Is the lock symbol on?
Press the "Start/Pause" button on the front of the control panel to pause the current cycle. If the door is able to be opened, it will be unlocked and the washer can be opened.Yes I got the message about the clicking, just trying to cover all the basis.
Okay this means the door lock mechanism is at fault and will need to be replaced.
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You need to apply force to open the door. You need to replace the lock anyways so it doesnt matter if you break it.
Awesome. Now you need to order and replace that lock.