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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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I have a Kenmore front loading automatic washer HE 2 plus I

Customer Question

I have a Kenmore front loading automatic washer HE 2 plus
I have a F - error on the machine that we were told internal communications issue.
The door is locked and we have been unable to get it open.
Ed talked to Sears Wed. when he set up an appointment Tuesday 5 Jan and talked to a trouble shooting person who advised to unplug the washer and press start.
Didn't work.
Submitted: 11 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 11 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
And(###) ###-#### is NOT a Kenmore model number.

ALL Sears Kenmore model number are 10 digits long and will look like this 123 .(###) ###-####

open the door the model / serial tag is on the washer face frame.

Customer: replied 11 months ago.
That's the problem, I can't open the door. Sears has this information under phone #(###) ###-####and when Ed has talked to the Sears Parts & repair center they have said they have this information
We have the manual I don't think the # ***** ***** is there somewhere else to obtain this?
Sally Fischer
Expert:  Whrlp Master Tech replied 11 months ago.

it is ONLY on the face frame of the unit !

Is this a full sized unit? Does it have a front lower panel below the door?

Expert:  Whrlp Master Tech replied 11 months ago.

An this is NOt Sears so I would not be able to get that info from Sears

Customer: replied 11 months ago.
there is a panel below the door
Expert:  Whrlp Master Tech replied 11 months ago.

ok remove the panel ( two screws under the panel) and reach up on the right side of the door and pull down on the door latch release and then you can open the door. and get the model number.

Customer: replied 11 months ago.
Thankyou. It took us a while to get into the washer, we did get the door open, removed the clothes and took them to the laundry to get them washed.
Thank you.
Expert:  Whrlp Master Tech replied 11 months ago.

ok now with the door unlocked if you can git me the units model number we can begin to diagnosis the washer.

Customer: replied 11 months ago.
MOD 110.47532600
Thank you.
My main goal was to get the door open so I could have my clothes for work.
Expert:  Whrlp Master Tech replied 11 months ago.

thank you!

You will need to remove the lower front panel of the washer (two screws under the panel).

Once the panel is off reach up inside the unit on the right side of the door and pull down or the latch release lever and pull the door open

Then the model /serial number is ***** the face frame of the unit.

Customer: replied 11 months ago.
I don't understand what you are asking. The machine is gone, we no longer have a washing machine.
Thank you