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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 74371
Experience:  9+ years being an appliance technician with factory training.
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Customer Question

Submitted: 11 months ago.
Category: Appliance
Expert:  Tyler Z. replied 11 months ago.

The problem is your control board. Unless you have a broken wire between the drain pump and the control board, you have a faulty relay on the board and the control board would need to be replaced. It's really common with this model washer where the drain pump relay on the board fails and stops sending power to the pump. Now testing is tricky because if you unplug the pump, you'll likely read 120 volts during draining, but in reality there is a voltage drop when you plug the drain pump in. That will cause the voltage to drop down which is why the pump doesn't run and the voltage checks good when you unplug the pump. Either way, replace the control board to resolve the issue.

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Customer: replied 11 months ago.
I replaced the board
Customer: replied 11 months ago.
My old board would work if I put tension on it with it hanging off the washer. Now with the new one nothing
Expert:  Tyler Z. replied 11 months ago.

Either the board came faulty or you have a broken wire between the board and the drain pump. There are absolutely no other options. So if you have confidence in your board, you'd need a new wire harness. You can test continuity through the wires to see if you have less than 1 ohm between between the drain pump and the board and if not then you need a new wiring harness---otherwise your board came faulty.

Customer: replied 11 months ago.
Wouldn't it show the voltage drop at the board ? I have a contestant 120v?
Expert:  Tyler Z. replied 11 months ago.

It would as long as the wire harness was still plugged into the drain pump and into the board and you weren't testing to ground, you were testing between the power and neutral wire which goes to the drain pump.

Customer: replied 11 months ago.
I tested where it says on the manual,not to ground
Expert:  Tyler Z. replied 11 months ago.

OK then I'm not sure of why you're confused. There are 2 options as I mentioned before. Those are the ONLY 2 options. That means if you believe you tested correctly and the control board is good, then you have a bad wiring harness and you need a new wiring harness.

Customer: replied 11 months ago.
One last question, there are 2blue and one black on the pump do those both come directly back to the control panel
Expert:  Tyler Z. replied 11 months ago.

That I can't see without following them if I were there in person so that is what you would need to do.

Customer: replied 11 months ago.
Shit : )
Customer: replied 11 months ago.
Thanks
Expert:  Tyler Z. replied 11 months ago.

No problem and good luck.

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