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So it sounds like you're on the right track. Pull all the drawers out and remove this panel. Now I want to say that removing this panel can be very difficult. You may need to use a hair dryer and thaw out the panel for 30 minutes or so because sometimes the ice will prevent it from pulling off. There are sometimes 2 screws at the bottom of this panel that you need to remove and then it's just clipped in all the way around so you must pry and pull. Attached is the diagram of the panel you need to remove which is part 97.
Then just use a hair dryer to thaw out any frost or ice you see behind this panel.
There are 2 screws at the bottom. They may be covered by a white plastic cap or vent panel but they are there.
They are not. I circled the 2 screws in red.
Either you didn't give me the full correct model number or that diagram is correct. Look at the top of the screen you'll see it's for RF263
OK so you're correct, that is a different model. RF263BE makes all the difference. your panel just unclips all the way around and pulls out. Below is a link to the diagram for that model.
Aye, just a small screwdriver and keep in mind if there is ice build up it won't just pop off so I'd try to heat it up for awhile first.
They are along the right and left sides but can't really approximate the locations.
Yes that is where I pry.
I'm not sure what you are talking about without being there to see it so I can't tell you if that is OK or not.
Some things you're just going to have to work through yourself. If you can't remove the shelf then you may need a technician out there on site.
You remove the drawers and then you pull the shelf out. It's very straight forward.