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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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We have a side by side refrigerator. Problem is the freezer

Customer Question

we have a side by side refrigerator. Problem is the freezer is not keeping food frozen but the refrigerator still maintains food cold. I have adjusted the temperature of the freezer to be colder but this does not help. Both the freezer and refrigerator doors are feels hot at the door seals.
Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.
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During the month of December, all ratings of 3 stars or more, 1/2 of the payment will be donated to help homeless veterans, also all tips given will be donated to 100% to Autism Support Groups.

Is the back wall of the freezer covered in frost or ice?

Customer: replied 1 year ago.
no
Expert:  Chas replied 1 year ago.

What are the temps in each section exactly

Customer: replied 1 year ago.
freezer 9 refrig. 5
Expert:  Chas replied 1 year ago.

Real temps, from a thermometer please

Customer: replied 1 year ago.
let me put one in the unit.
Expert:  Chas replied 1 year ago.

Thank you

Customer: replied 1 year ago.
freezer 32 degrees F refrig 41 degrees F
Expert:  Chas replied 1 year ago.

Thank you, ***** ***** check something.

Expert:  Chas replied 1 year ago.

Do you still need help?

Customer: replied 1 year ago.
I have lowered the set point on the frig to 4 and the freezer to 5 and the temp of the refrig is still 41 and the freezer is 30. I can put a cup of water in the freezer it will freeze around the top, bottom and sides but still has bubbles in the middle. The cup was left over night.
Expert:  Chas replied 1 year ago.

DO you have access to the back of the unit? I want to see if the fans are running back there and if the coils need to be cleaned off..