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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 20006
Experience:  Highly accurate diagnostician with over 30 years experience!
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My freezer has gone off despite the ice maker still working

Customer Question

My freezer has gone off despite the ice maker still working the alarm was so disterbing I turned it off. the panel reads 38 for the refrigerator and -- for the freezer I can't seem to reboot the freezer with the on off nothing happens when I try to tuurn it off Right now ther is frost building up at the back of the refrigerator compartment but I have seen that before.
the freezer is completely defrosted for the first time since I have had it. but I will have th throw away a lot of food as it is no longer frozen. Of course the Holidays!!!!
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! With the -- in the display, I suspect the problem is electronic in nature. The control board will probably need to be replaced. You can attempt to reset it by unplugging it for a few hours, though. Any change when power is restored?

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 1 year ago.
My problem is a seal problem which is apparently what this model has been noted to have. The refrigerator will have to be replaced.
Expert:  Kelly replied 1 year ago.

The seal cannot be replaced? That would not cause the electronic control to not reset.

May I please have your model number so I am able to provide you with accurate, model specific information?