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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.
Does the door lock on the unit?
Ok if it does not lock the unit will not go into self clean. Either the door lock is bad or the control is bad, you would need to check the door lock motor on the unit for power. Can you do that?