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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19127
Experience:  Highly accurate diagnostician with over 30 years experience!
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I got an EC680 latte machine. The first time we used it, it

Customer Question

I got an EC680 latte machine for Christmas. The first time we used it, it got very hot, and smoked out the top and we shut it off. I don
t think it should do that. Can you help
Submitted: 11 months ago.
Category: Appliance
Expert:  Kelly replied 11 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! It sounds like the relay that controls the heater is welded closed and will not cycle the element. I would recommend returning for replacement, it is dangerous as it is.