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My name is***** am so happy to help you today.
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Can I get the model number please?
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If it is still freezing okay, the control may just need to be reset or it may be a bit too warm. What is the temperature in the freezer?
May I please have your model number so I am able to provide you with accurate, model specific information?