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yes its definitely a stopped up defrost drain, remove the back panel of the freezer and below the evaporator you will see a metal plate with a hole in the center, that is the defrost drain that will need to be unstopped, you can accomplish that by using a air hose if you have one or a thick piece of wire, or a plastic tube that you can blow into and hot water will usually do the trick as well.
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yes you can remove the panel without taking the unit from where its located, you can remove it from the inside.
if you give me the model number I can be specific as how to do it.
ok im gonna give you repair instructions how to do this but you need to rate me as you have not done that yet, thanks.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! In the diagram at the link below, number 6577 will need to be removed. The defrost drain is in the middle of the part numbered 5005. That is where the build up will be and need to be thawed.