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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a hotpoint acquarius dw33 dishwasher
, last

Customer Question

Customer: hello I am Kam i have a hotpoint acquarius dw33 dishwasher
JA: Thanks. Can you give me any more details about your issue?
Customer: last night there was blockage in the kitchen sink ( the dishwasher drains into the same output as the kitchen sink)this caused the dishwasher to back up I cleared the blockage but now the dishwasher wont finish the cycle ad whilst the unit has drained it wil not turn off or finish the cycle
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to UK Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: ok
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 11 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?

Customer: replied 11 months ago.
hotpoint aquarius DWF33
Expert:  Whrlp Master Tech replied 11 months ago.

open the door the model/serial tag should be on the tank face frame.

DWF33 is not a full model number.

Customer: replied 11 months ago.
ok
Expert:  Whrlp Master Tech replied 11 months ago.

no problem!

Customer: replied 11 months ago.
DWF33P/17
Expert:  Whrlp Master Tech replied 11 months ago.

That still does not come up as a good number.

Does it say model number ?DWF33P/17 on the tag

Customer: replied 11 months ago.
i shall check again
Expert:  Whrlp Master Tech replied 11 months ago.

ok And Are you in the U.S?

and how old is the unit?

Customer: replied 11 months ago.
i am in uk unit is approx 7 yrs old
Expert:  Whrlp Master Tech replied 11 months ago.

ok that is why it is not coming up in the Hotpoint site .

I`m in the U.S.

You had it marked as country US.

i will opt out so one of the UK experts can assist you .

Customer: replied 11 months ago.
ok thanks
Customer: replied 11 months ago.
merry christmas!