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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If the residue appears to be more like a surface scratch and does not wipe off, the issue is likely with the amount of detergent you are using. Also, pre-rinsing dishes can cause that to happen as the detergent is working on the surface but if already dinsed, nothing is really there for it to work on. Are you pre-rinsing the dishes?