How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask The Home Smithy Your Own Question
The Home Smithy
The Home Smithy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9619
Experience:  30 years repairing appliances
3079445
Type Your Appliance Question Here...
The Home Smithy is online now
A new question is answered every 9 seconds

I have a Samsung refrigerator model RF-263BEAESR-AA that's

Customer Question

I have a Samsung refrigerator model RF-263BEAESR-AA that's about two year old.
For some time now there has been a rumbling/ grinding sound coming from the back of the refrigerator section . When I open the refrigerator door it stops for a while. I would leave the door open a while.
I have been doing this for some weeks now. I pulled out the cool select pantry door and found a lot of water behind it. Please help!
Submitted: 11 months ago.
Category: Appliance
Expert:  The Home Smithy replied 11 months ago.

Hi. I'm Smitty and I will be assisting you with your problem.

What is happening is there is frost building up at the back of your freezer compartment on the evaporator coils. the automatic defrost system is what keeps this from happening.

The noise you hear is the evaporator fan hitting the ice. By opening the door you activate the light switch which turns on the light and also stops the fan motor. If you leave the door open long enough the ice melts and the fan then clears it for a period of time.

What you need to do is take everything out of the freezer and remove the panel at the back of the freezer compartment. There are two round caps with the mounting screws behind them. One on either side in the middle. pop them out with a small screwdriver or butter knife and undo the screws. The panel will come off. Use a hair dryer to melt the ice and then replace the defrost timer (also behind the panel). It is part #16-5 in the drawing linked to below.

Let me know if you require additional information.

Best, Smitty

http://c.searspartsdirect.com/lis_png/PLDM/50041089-00001.png

Related Appliance Questions