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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Is the water level adequate, about up to the bottom of the element?
May I please have your model number so I am able to provide you with accurate, model specific information?
Did you get a chance to see what the level of water in the machine is?
Great idea! There is a diverter that is not working or the valve with the balls in it is stuck. Do the balls move freely if you remove that valve the pro scrub is attached to?
Thank you! Number 29 in the diagram at the link below is the part that controls the valve to the turbo zone. If the balls in the plastic part in the tub move okay, the actuator is likely faulty.
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