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Having the complete model number would help, I know what the problem is, however cannot telly what you need to replace to fix it, without the model number itself.
How about the model number inside the door opening area of the machine?
If you can post a picture of the machine I probably can do it...
Thank you , you will need to replace the rollers, there are 2 of them so you will need to replace both.. Click on the blue link below you can order the correct part.
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