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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Kenmore, model # 596.72842101 Freezer and fridge cooling but

Customer Question

Customer: Kenmore, model # ***** Freezer and fridge cooling but poorly. Not freezing in freezer below and cooling between 46-50 in fridge, upper.
JA: Thanks. Can you give me any more details about your issue?
Customer: Underneath coils cleaned. no change
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Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

Good morning!. So the first thing you'll need to do is pull everything out of the freezer and remove the entire back panel inside the freezer. Look at the silver evaporator coils behind this panel and are they packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, not frost at all, etc... ? Also, is the fan above the coils running?