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If there is ice built up on the back freezer panel then the unit has defrost problem and it must be repaired before the unit will ever really work correctly, you can unplug the unit open the freezer door and put a fan in front of it to help it defrost faster and give it 4 hours or so and plug it back up and it work properly until it freezes up again the only way to find out which component in the defrost system is at fault is to use a ohm/volt meter and test the components, if you have one and know how to use it and would like to know how to troubleshoot the problem give me the model number of the refrigerator and I can help you.
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