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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I suspect the issue is with a blocked fuel supply. Does the pilot stay steady and does it look like a good, solid blue flame or orange and flickering?
May I please have your model number so I am able to provide you with accurate, model specific information?
It sounds like the thermocouple is not allowing the gas valve to open. The thermocouple will likely need to be replaced.
I am unable to provide phone support. I will place your question back to the list in case another is available.