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Hello, and thank you for using this service. I'll be helping you with your problem today.So it's actually rather difficult to accidently put the refrigerator into demo mode. This is a common way for the Samsung refrigerators to fail so it may not be able to be reset. To try to reset the issue, press and hold 2 buttons together. These two buttons are the POWER FREEZE and ENERGY SAVER mode buttons together for 5 seconds and that will exit demo mode. If it doesn't exit, unplug the refrigerator for 5 minutes and try again. If it still won't work, you need a new display board because the display board has failed.
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