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That is a door lock issue. You can try to cycle the power off to the unit for 1 full minute and tube it back on and see if it opens. If not you would have to manually open the door with a flexible piece of plastic or metal to catch the door latch and move it to open the door. THen you could get at the door latch assembly to test or change it out. This can be a job so I do not know your skill level and that would be up to you to determine if you want to tackle it.
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